Shipping, made simple

Every order ships free, worldwide, with no minimum purchase and no hidden fees. All duties and customs are included, so the price you see at checkout is the price you pay. This page explains how shipping works, what to expect, and what to do if something doesn't go as planned.

Where we ship

We ship to customers around the world. Every order qualifies for free shipping, regardless of size or destination, and there's no minimum order value to reach. If you're wondering whether we ship to your location, place your order through checkout or reach out through our Contact Us page and we'll help.

Processing your order

Dispatch time

Orders are dispatched within 1–3 business days. That's the time it takes us to prepare your order, pack it carefully, and hand it over to the shipping carrier. During busier periods, dispatch can take a little longer, and we appreciate your patience.

Order confirmation

After you place an order, you'll receive a confirmation. Once your order ships, you'll receive tracking information so you can follow its journey. Keep an eye on the tracking details — they're the best way to know where your package is and when to expect it.

Delivery estimates

What to expect

Delivery is estimated at 6–12 business days after dispatch. This estimate covers the transit time from our hands to yours, including any customs processing along the way. Because all duties and customs are included, there's nothing extra for you to pay or arrange when your package arrives.

Why estimates vary

Delivery times can vary based on destination, carrier routes, weather, and customs volume. The estimate is a guide, not a guarantee. Most orders arrive within the window, but occasionally things take a little longer. If your package seems to be taking longer than expected, reach out and we'll look into it.

Tracking your order

How tracking works

Once your order ships, you'll receive tracking information. Tracking updates may not appear immediately, and international shipments sometimes pause between scans as packages move between carriers and customs facilities. A gap in updates doesn't necessarily mean something is wrong.

If tracking hasn't updated

If tracking hasn't updated in a while and you're concerned, contact us through our Contact Us page with your order number. We'll check on your shipment and let you know what we find. We'd rather hear from you than have you worry in silence.

Duties and customs

Included in your price

All duties and customs are included in your order. That means no surprise charges when your package arrives — no extra fees to pay at the door, no paperwork to fill out. We handle it so you don't have to.

Customs processing

Packages may pass through customs on their way to you. This is a normal part of international shipping. It can occasionally add a little time to delivery, but it doesn't require anything from you in most cases. If customs needs something, we'll do our best to help.

Addresses and delivery details

Getting your address right

Please double-check your shipping address at checkout. An accurate address is the single biggest thing you can do to make sure your order arrives smoothly. If you notice a mistake after placing your order, contact us right away — if your order hasn't shipped yet, we may be able to correct it.

If a package is returned to us

Sometimes packages are returned to us because of an address issue or because no one was available to receive them. If that happens, we'll reach out to discuss the next steps. Additional shipping charges may apply to resend a package, and we'll always explain the details before proceeding.

Lost, delayed, or damaged packages

Delayed packages

If your package is taking longer than the estimated window, don't worry yet. Transit times can stretch for reasons outside anyone's control. Reach out through the Contact Us page and we'll investigate. Most delayed packages arrive, just a little later than expected.

Lost packages

If a package appears to be lost in transit, let us know. We'll work with the carrier to locate it and, if it can't be found, we'll discuss options with you, which may include a replacement or a refund.

Damaged packages

If your package arrives damaged, contact us as soon as possible through the Contact Us page. Include a description and, if you can, a photo. We'll work with you to resolve it quickly.

Multiple items and split shipments

If your order includes multiple items, they may ship together or separately depending on availability and how they're packed. If your order arrives in more than one package, you'll receive tracking for each. There's no additional shipping cost when an order is split.

Returns and shipping

If you need to return an item, our Refund Policy explains the process. Returns are accepted within 60 days of delivery, and refunds are processed within 5–10 business days after the return arrives. If you have a question about how shipping relates to a return, reach out through the Contact Us page.

Questions about shipping

Shipping should feel like the easiest part of shopping, and we aim to keep it that way. If you have a question about dispatch times, delivery estimates, tracking, or anything else related to shipping, our Contact Us page is the best place to start. Send us a message and we'll get back to you with a clear answer.